Challenges
- Lack of ticket handling mechanism.
- Limited responsiveness and availability of business-critical application.
- Absence of Project Governance for end users.
- Several data and tasks were scattered amongst various team members
- No proper mechanism for measuring the Service Level Agreement of services
Solution
- SLA based 24*7*365 application support for all application issues occurring for entire components of the application.
- Support for the integration of the requirements from various departments.
- Gen-i has delivered the IT Process Training to end users. Creation of knowledge articles and knowledge Tips
- Acting as SPOC for all Production Application issues and concerns and coordinating with different teams for closure of Incidents and bridge gaps
Benefits
- Higher availability of applications like ITO, Phoenix for end users.
- SLA based Management services during the engagement
- Increase in operational efficiency through SLA driven mechanism
- Enhanced Customer Satisfaction
- Reduction in incidents through continuous service improvement method
About Our Client
A Technology leading 3D Printing and traditional manufacturing processes based out of US.
Gen-i has provided application Development for Inhouse customer facing developed application
Technology / Product
- RUBY 2.4
- Rails 4.2
- Angular 1.9
- HTML , CSS , Bootstrap
- IP STACK
- Hoops Exchange
- BOX
- Heroku 18 –Stack
- Postgres
- Ubuntu – 12
- .NET , REST API
- Python 2x for Geometry Calculation
- Python 3x Script for Data migration
- Docker
Highlights
This case study explores the support function of Client applications for quoting portal with instant pricing for CNC and 3D printing, parts called brio, qsoft , ITO and Phoenix portal working for their customer gives Instant online access to the tools of manufacturing, from prototype to production. Offering both additive and subtractive technologies and services with facilities around the world.