technology & business expertise and scalable
Over last 5+ years, Gen-i Fosters has earned its spurs deploying the whole gamut of IT solutions both to offshore and onshore businesses and organisations. Our engagement models have been conceived to reserve exclusive resources and infrastructure which allows businesses to have complete control, access and transparency over the development team.
IT Outsourcing
Gen-i Fosters unlocks latest thinking and business values by deploying calibrated and proven process methodology that offers high performance business excellence.
Dedicated Teams
Gen-i Fosters Digital’s dedicated teams model offers clients’ an easy and cost-effective solution for engaging different kinds of technical groups and resources as per their requirements.
Technology Solutions
Gen-i Fosters deploys the best in industry processes, methodologies and technology frameworks to help metamorphose our client’s vision into actionable solutions.
Case Study – Application Support
A Technology leading 3D Printing and traditional manufacturing processes based out of US. Gen-i has provided application Development for Inhouse customer facing developed application.
CHALLENGES
- Lack of ticket handling mechanism.
- Limited responsiveness and availability of business-critical application.
- Absence of Project Governance for end users.
- Several data and tasks were scattered amongst various team members
- No proper mechanism for measuring the Service Level Agreement of services
SOLUTION
- SLA based 24*7*365 application support for all application issues occurring for entire components of the application.
- Support for the integration of the requirements from various departments.
- Gen-i has delivered the IT Process Training to end users. Creation of knowledge articles and knowledge Tips
- Acting as SPOC for all Production Application issues and concerns and coordinating with different teams for closure of Incidents and bridge gaps
BENEFITS
- Higher availability of applications like ITO, Phoenix for end users.
- SLA based Management services during the engagement.
- Increase in operational efficiency through SLA driven mechanism.
- Enhanced Customer Satisfaction
- Reduction in incidents through continuous service improvement method